Refund policy

Refund and Returns Policy
 

At Qalb Al Arab, we prioritize transparency and customer satisfaction. Please review our refund and return policy carefully before making a purchase.

Refund Policy

Non-Refundable Purchases: All sales made at iPoint are final. Once a product is purchased, it cannot be returned or refunded under any circumstances.
Customer Acknowledgment: By purchasing a product, you confirm that you have thoroughly checked and tested the product to your satisfaction.

Return & Exchange Policy

No Product Replacements: Used products are not eligible for replacement with brand-new items. Customers are encouraged to verify the condition of their purchase before leaving the store or completing an online transaction.
Warranty Seal: All devices are sold with a warranty seal. Removing or tampering with the seal will void any service eligibility.

Important Guidelines

LCD Screens and Cameras: No warranty is provided for LCD screens or camera components. Please inspect these parts thoroughly before purchase.
Battery Health: As battery health depends on prior usage, no warranty is offered for battery performance or longevity.
Water Damage: Products damaged by water are excluded from warranty coverage. Please handle your device with care.

Tax Policy

VAT Inclusion: All prices displayed on our website include a 5% VAT, calculated under the Profit Margin Scheme. This ensures a clear and hassle-free purchase experience for our customers.
By purchasing from iPoint, you acknowledge and accept these policies. For any inquiries, feel free to reach out to us at Qalbalarab24@gmail.com or call +971-58-1750022.